https://www.transitwiki.org/TransitWiki/index.php?title=Change_for_Cash_Payments&feed=atom&action=historyChange for Cash Payments - Revision history2024-03-28T19:49:34ZRevision history for this page on the wikiMediaWiki 1.35.1https://www.transitwiki.org/TransitWiki/index.php?title=Change_for_Cash_Payments&diff=5491&oldid=prevEdasmalchi: add wikilinks and references2020-04-30T01:18:05Z<p>add wikilinks and references</p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 01:18, 30 April 2020</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l7" >Line 7:</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Historically, offering change was far more common. In New York, bus operators gave change for cash payments until 1969. The practice was ended primarily over safety and security concerns, since bus robberies were sharply increasing at the time<ref name=":0">Sulzberger, A. G. (2009, August 31). When Bus Drivers Stopped Giving Change. ''City Room''. <nowiki>https://cityroom.blogs.nytimes.com/2009/08/31/when-bus-drivers-stopped-giving-change/</nowiki></ref>. Officials cited shorter dwell times and reduced operator distraction as secondary benefits<ref name=":0" />.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Historically, offering change was far more common. In New York, bus operators gave change for cash payments until 1969. The practice was ended primarily over safety and security concerns, since bus robberies were sharply increasing at the time<ref name=":0">Sulzberger, A. G. (2009, August 31). When Bus Drivers Stopped Giving Change. ''City Room''. <nowiki>https://cityroom.blogs.nytimes.com/2009/08/31/when-bus-drivers-stopped-giving-change/</nowiki></ref>. Officials cited shorter dwell times and reduced operator distraction as secondary benefits<ref name=":0" />.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Research has found a trade-off between the efficiency enabled by only accepting exact fares and “good customer relations” facilitated by offering change.</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Research has found a trade-off between the efficiency enabled by only accepting exact fares and “good customer relations” facilitated by offering change<ins class="diffchange diffchange-inline"><ref>Vandebona, U. (1985). The Effects of Fare-Collection Strategies on Transit Level of Service. ''Transportation Research Record'', 9. http://onlinepubs.trb.org/Onlinepubs/trr/1985/1036/1036-011.pdf</ref></ins>.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Today’s Fare Payment Landscape ==</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Today’s Fare Payment Landscape ==</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>While almost all transit agencies continue to accept cash in some form, it is now just one of a variety of fare payment options. Today’s transit rider may pay using a <del class="diffchange diffchange-inline">NFC </del>farecard, a NFC credit card in an open system, or a mobile ticketing app <del class="diffchange diffchange-inline">(links)</del>. Riders using these methods of payment do not need to worry about the availability of change on the transit vehicle, but may be concerned with the ease of loading cash onto the farecard.</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>While almost all transit agencies continue to accept cash in some form, it is now just one of a variety of fare payment options. Today’s transit rider may pay using a farecard, a <ins class="diffchange diffchange-inline">[[Near field communications|near-field communications]] (</ins>NFC<ins class="diffchange diffchange-inline">) enabled </ins>credit card in an open system, or a <ins class="diffchange diffchange-inline">[[</ins>mobile ticketing<ins class="diffchange diffchange-inline">]] </ins>app. Riders using these methods of payment do not need to worry about the availability of change on the transit vehicle, but may be concerned with the ease of loading cash onto the farecard.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>=== So Why Consider Offering Change? ===</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>=== So Why Consider Offering Change? ===</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Many riders do still pay with cash. In a 2019 survey, 30% of LA Metro bus riders paid cash on the bus (<del class="diffchange diffchange-inline">cite</del>).</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Many riders do still pay with cash. In a 2019 survey, 30% of LA Metro bus riders paid cash on the bus<ins class="diffchange diffchange-inline"><ref>Los Angeles County Metropolitan Transportation Authority, </ins>(<ins class="diffchange diffchange-inline">2019</ins>)<ins class="diffchange diffchange-inline">. On-Board Customer Satisfaction Survey http://media.metro.net/projects_studies/research/images/infographics/bus_results_fall_2019.pdf</ref></ins>.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==== When Offering Change Might Be Especially Helpful: ====</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==== When Offering Change Might Be Especially Helpful: ====</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Fareboxes can print change cards, usable for future rides or potentially exchangeable for cash at a central location.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Fareboxes can print change cards, usable for future rides or potentially exchangeable for cash at a central location.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Transit agencies can also offer to sell or reload farecards on the transit vehicle, avoiding the overpayment issue but potentially increasing dwell time.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Transit agencies can also offer to sell or reload farecards on the transit vehicle, avoiding the overpayment issue but potentially increasing dwell time.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* Shifting to a proof-of-payment system, with all fares and passes sold outside the transit vehicle, can avoid the change concern assuming fare machines have the capacity to make change. This can also speed service and reduce dwell time by enabling all-door boarding, a common strategy for <del class="diffchange diffchange-inline">Bus Rapid Transit systems </del>(<del class="diffchange diffchange-inline">link</del>).</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* Shifting to a proof-of-payment system, with all fares and passes sold outside the transit vehicle, can avoid the change concern assuming fare machines have the capacity to make change. This can also speed service and reduce dwell time by enabling all-door boarding, a common strategy for <ins class="diffchange diffchange-inline">[[bus rapid transit]] </ins>(<ins class="diffchange diffchange-inline">BRT</ins>) <ins class="diffchange diffchange-inline">systems</ins>.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== References ==</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== References ==</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><references /></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><references /></div></td></tr>
</table>Edasmalchihttps://www.transitwiki.org/TransitWiki/index.php?title=Change_for_Cash_Payments&diff=5490&oldid=prevEdasmalchi at 01:10, 30 April 20202020-04-30T01:10:27Z<p></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 01:10, 30 April 2020</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l29" >Line 29:</td>
<td colspan="2" class="diff-lineno">Line 29:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Transit agencies can also offer to sell or reload farecards on the transit vehicle, avoiding the overpayment issue but potentially increasing dwell time.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Transit agencies can also offer to sell or reload farecards on the transit vehicle, avoiding the overpayment issue but potentially increasing dwell time.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Shifting to a proof-of-payment system, with all fares and passes sold outside the transit vehicle, can avoid the change concern assuming fare machines have the capacity to make change. This can also speed service and reduce dwell time by enabling all-door boarding, a common strategy for Bus Rapid Transit systems (link).</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Shifting to a proof-of-payment system, with all fares and passes sold outside the transit vehicle, can avoid the change concern assuming fare machines have the capacity to make change. This can also speed service and reduce dwell time by enabling all-door boarding, a common strategy for Bus Rapid Transit systems (link).</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">== References ==</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"><references /></ins></div></td></tr>
</table>Edasmalchihttps://www.transitwiki.org/TransitWiki/index.php?title=Change_for_Cash_Payments&diff=5489&oldid=prevEdasmalchi: citation test2020-04-30T01:09:52Z<p>citation test</p>
<table class="diff diff-contentalign-left diff-editfont-monospace" data-mw="interface">
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 01:09, 30 April 2020</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l5" >Line 5:</td>
<td colspan="2" class="diff-lineno">Line 5:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== History ==</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== History ==</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Historically, offering change was far more common. In New York, bus operators gave change for cash payments until 1969. The practice was ended primarily over safety and security concerns, since bus robberies were sharply increasing at the time (<del class="diffchange diffchange-inline">cite</del>). Officials cited shorter dwell times and reduced operator distraction as secondary benefits <del class="diffchange diffchange-inline">(cite)</del>.</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Historically, offering change was far more common. In New York, bus operators gave change for cash payments until 1969. The practice was ended primarily over safety and security concerns, since bus robberies were sharply increasing at the time<ins class="diffchange diffchange-inline"><ref name=":0">Sulzberger, A. G. </ins>(<ins class="diffchange diffchange-inline">2009, August 31</ins>)<ins class="diffchange diffchange-inline">. When Bus Drivers Stopped Giving Change. ''City Room''. <nowiki>https://cityroom.blogs.nytimes.com/2009/08/31/when-bus-drivers-stopped-giving-change/</nowiki></ref></ins>. Officials cited shorter dwell times and reduced operator distraction as secondary benefits<ins class="diffchange diffchange-inline"><ref name=":0" /></ins>.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Research has found a trade-off between the efficiency enabled by only accepting exact fares and “good customer relations” facilitated by offering change.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Research has found a trade-off between the efficiency enabled by only accepting exact fares and “good customer relations” facilitated by offering change.</div></td></tr>
</table>Edasmalchihttps://www.transitwiki.org/TransitWiki/index.php?title=Change_for_Cash_Payments&diff=5488&oldid=prevEdasmalchi: working draft2020-04-30T01:08:07Z<p>working draft</p>
<p><b>New page</b></p><div>== Introduction ==<br />
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Offering change can enhance rider convenience and the usability of the transit system. However, it also entails significant operational challenges such as increased dwell times, as well as safety and security concerns if operators have access to cash. For these reasons, most major American transit systems accept exact cash fare only upon boarding.<br />
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== History ==<br />
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Historically, offering change was far more common. In New York, bus operators gave change for cash payments until 1969. The practice was ended primarily over safety and security concerns, since bus robberies were sharply increasing at the time (cite). Officials cited shorter dwell times and reduced operator distraction as secondary benefits (cite).<br />
<br />
Research has found a trade-off between the efficiency enabled by only accepting exact fares and “good customer relations” facilitated by offering change.<br />
<br />
== Today’s Fare Payment Landscape ==<br />
<br />
While almost all transit agencies continue to accept cash in some form, it is now just one of a variety of fare payment options. Today’s transit rider may pay using a NFC farecard, a NFC credit card in an open system, or a mobile ticketing app (links). Riders using these methods of payment do not need to worry about the availability of change on the transit vehicle, but may be concerned with the ease of loading cash onto the farecard.<br />
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=== So Why Consider Offering Change? ===<br />
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Many riders do still pay with cash. In a 2019 survey, 30% of LA Metro bus riders paid cash on the bus (cite).<br />
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==== When Offering Change Might Be Especially Helpful: ====<br />
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* To enhance convienience for occasional riders who may not have a farecard or know the exact fare.<br />
* To attract tourists, especially in regions without a mobile payment or open farecard option.<br />
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== How to Offer Change ==<br />
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Transit agencies may not want to offer actual cash change to riders, and understandably so. Still, various technologies exist to offer some sort of change without the cash handling challenge.<br />
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* Fareboxes can print change cards, usable for future rides or potentially exchangeable for cash at a central location.<br />
* Transit agencies can also offer to sell or reload farecards on the transit vehicle, avoiding the overpayment issue but potentially increasing dwell time.<br />
* Shifting to a proof-of-payment system, with all fares and passes sold outside the transit vehicle, can avoid the change concern assuming fare machines have the capacity to make change. This can also speed service and reduce dwell time by enabling all-door boarding, a common strategy for Bus Rapid Transit systems (link).</div>Edasmalchi