A transit agency's website is an important point of communication with passengers. The agency's website can be the first place that passengers seek out important information, such as route maps and fare information. Websites should be clear and easy to navigate. It is also important for websites to offer the option to increase text size and access translations in languages other than English.
There are several basic elements that will help passengers to feel more informed and prepared to use the transit system:
- Trip planning
- Fare information- Does the agency offer discounted fares for seniors? Do prices differentiate by time of day and direction?
- Special programs- Does the agency offer Travel Training, paratransit, or other programs for seniors. This section should include information about how people can access its ADA services.