==Resistance to use of smart cards==
There are many reasons why riders would choose to use cash for fare payment rather than smartcards or other prepaid fare payment. Reasons include the perception that the initial cost of obtaining the card will not be worth the investment, the fear of losing a pre-paid card’s value, concerns about [[Privacy Issues|privacy issues]], and the convenience of cash for the occasional rider.<ref name="tcrp32" />
: This report by the Federal Highway Administration is a case study of Ventura County, California's transition to using several Intelligent Transportation Systems, including contactless fare cards, or smart cards. The report includes a description of the lessons learned from this multi-jurisdictional transition. Most importantly, the report outlines the institutional needs, the technical requirements, the methods for gaining customer acceptance, and lessons learned to make the program more successful.
[media:ElectronicFareCollectionOptionsforCommuterRailroads.pdf | Rainville, L., Hsu, V., & Peirce, S. (2009). “Electronic Fare Collection Options for Commuter Railroads.” Federal Transit Administration. ]]
: This 2009 study from the Federal Transit Administration describes the experiences of six commuter railroad systems that have begun using automated fare media, including 'contact' and 'contactless' fare cards. Case studies include San Diego's Coaster commuter rail line. Lessons learned are specifically tailored to commuter rail systems.